25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, according to Gartner.
Why Insurance Companies are Betting Big on AI-Powered Chatbots?
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Artificial Intelligence
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How Chatbots are Shaping the On-Demand Services
Chatbots are renewing the way businesses interact with customers. By offering instant, on-demand assistance, chatbots are fostering engagement between brands and their customers.
By 2019, 20 percent of brands will abandon their mobile apps. - Gartner | Click to Tweet
5 Technologies that will Rule 2018 [INFOGRAPHIC]
Hundreds of technologies debut every year to transform the conventional way doing things. While some of them run down, there are some that hold the potential to cause disruption and become a trend.
mHealth Apps: Efficient Drivers in Creating Precision Medicine
The term precision medicine may be relatively new for many, but the approach has been a significant part of the healthcare industry. Basically, the concept is to understand specific requirements and characteristics of an individual, before treating them with the custom medication.
Best Practices to Launch Customer Service Chatbot for your Business
Conversational platforms have introduced a paradigm shift in how humans interact with the digital world. For businesses, they are fostering a personal connection between users and the brand that’s ultimately adding value to the customer service.
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Artificial Intelligence
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Emerging Applications of AI in Healthcare [eBook]
In the massive influx of technologies, Artificial Intelligence (AI) has proven its potential with some disruptive solutions. With rapid unfolding of positive possibilities that AI can bring in, it has been revolutionizing the way businesses team up with technology, irrespective of the domain.
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Healthcare
Artificial Intelligence
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Redefining Customer Interactions with Chatbots
“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development." -Gartner
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Artificial Intelligence
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Machine Learning (ML): Types, Approaches, and Applications [INFOGRAPHIC]
The digital landscape has changed remarkably over the past decade. Almost every business, irrespective of the industry is realizing the digitization benefits and embracing it as well. With this, digital data is generated, faster than ever. In fact, some of the industries are at a point where manual data analysis is a next to impossible job. This has driven the rise of Machine Learning (ML), which is the ability of machines to analyze big data and extract information, just like humans do.
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Artificial Intelligence
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Chatbots: The New App for Businesses [INFOGRAPHIC]
Chatbots are revolutionizing the customer service space. These stand-alone conversational interfaces that utilizes messaging platforms or apps for conversation are predicted to change the quality and pace at which customer service is rendered. With this, chatbots are not just an innovational window for customers but also a way for businesses to save hundreds of dollars (with fast and automated response rate).
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Artificial Intelligence
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A Look Through Natural Language Generation (NLG) and its Applications
Natural Language Generation (NLG) is a subdivision of Artificial Intelligence (AI) that aims to reduce communicative gaps between machines and humans. The technology, typically accepts input in non-linguistic format and turn it into human understandable formats like reports, documents, text messages etc.
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Artificial Intelligence
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