What is Connected Customer Experience and How to Create it with Salesforce?

By Nikita Sachdeva on Oct 31, 2022 12:30:00 PM

Behind the success of any business, there lies a critical element and that is customer service, a vital factor that can make or break an entire enterprise. With everything being digitized in this new era, customers are no more dependent on the brand or company for services. Why? because they have a myriad of options to choose from for a single product or service. And if they aren't satisfied with the experience, they are just a click away from the next available option.

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Busting The Top 5 Myths About Customer Journey Mapping

By Allen Victor on Sep 27, 2022 4:24:28 PM

There are a variety of routes a customer may take to get to the service or product offered by your organization. As a customer embarks on this journey, a sales representative has the task of finding instances to interact with them and find insights about their likes and preferences. An effective customer journey map can give you these insights promptly to forecast your customer's path to your organization.

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What Is A Recommendation Engine And How Does It Work?

By Allen Victor on Sep 21, 2022 4:22:16 PM

Custom user services are at the core of the success stories of a majority of internet companies like Netflix, Facebook, and Amazon today. This is why online platforms vying to stay at the pinnacle of their respective sectors need to build effective recommendation systems or recommendation engines.

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5 Best Practices To Maintain Healthy Customer Data

By Allen Victor on Dec 15, 2021 5:54:05 PM

Organizations depend heavily on customer data for predicting sales trends and coming up with strategies for successful sales campaigns. Maintaining healthy customer data is a high-priority requirement for a flawless revenue stream for any company. Customer data is arguably one of the most valuable global resources today.

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Web Application Development: New Technologies and Trends

By Archna Oberoi on Aug 16, 2021 5:15:00 PM

When the COVID-19 pandemic hit the world, most of the businesses were unprepared to deal with its consequences. The unexpected shift made them think of ideas that can help them sustain themselves in the competitive market and retain their customers.

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Best Practices to Streamline eCommerce Store for Holiday Shopping Season

By Archna Oberoi on Dec 10, 2019 6:00:00 PM

The holiday season is around the corner and e-retailers, like every year, are geared up for more customers and conversions. While deals and discounts have been the most influencing reasons behind holiday purchases, they are not enough to convince the customers anymore. 

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Wi-Fi vs RFID vs GPS vs Beacon: Which Location-Based Service to Choose?

By Archna Oberoi on Oct 2, 2019 1:07:38 PM

Virtual reality devices, AI assistants, multi-lingual translators, wearables, location-based services. A decade back, these technologies were something out of a sci-fi movie. But today, they are a reality and businesses are making the most of it to offer exceptional experiences to customers. 

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Chatbot Development: 5 Essential Elements of a Business Chatbot

By Archna Oberoi on Sep 18, 2019 6:05:16 PM

Chatbots are one of the most versatile tools that businesses (irrespective of the industry) are using. They are enhancing customer support & services, process transactions, place orders, recommend new products, provide price alerts, share insightful information, book appointments, and more. 

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eCommerce360: Disruptive Tech Solutions for eCommerce Business to Thrive

By Kartik Kakar on Sep 10, 2019 5:47:00 PM

Running an eCommerce store is difficult. With new products, apps, and websites launching now & then, it is challenging for business owners to keep up with the market competition. Amidst, what can help to stay ahead of the others is a customer with brand loyalty. But winning such a customer is the real pain of marketers.

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Multilingual Chat: Overcome Language Barriers for a Hassle Free Customer Support

By Archna Oberoi on Aug 20, 2019 5:41:00 PM

We see our customers as invited guests to the party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos, CEO of Amazon

Whether a startup or a fortune 500 company like Amazon, businesses understand that customers and their satisfaction is the prime contributors to their success. That is why, businesses are investing in customer service that’s quick, interactive, and responsive.

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