In this digital age, voice assistant technologies are constantly evolving at an exponential rate across the world. According to research by IDC, the worldwide market of voice-enabled devices is expected to grow at a 12% CAGR from 2018-2022.
The rapid development and growth of Artificial Intelligence, NLP (Natural Language Processing) and Machine Learning has empowered voice technology. With voice assistants entering our everyday lives at a blistering speed, they are making major waves in the hospitality landscape. Tech leaders such as Google, Amazon, Microsoft have upgraded their amazing and interactive voice assistants in a way to enhance guest experiences.
According to Gartner, there will be 25 billion voice-enabled applications and other IoT devices by 2020. There has been a significant growth in the adoption of virtual assistants across industries. Artificial intelligence improvements and other technological advancements are driving this growth of virtual assistants.
The anatomy of web and mobile interface has undergone a major shift from Text User Interface, Graphical User Interface, Touch User Interface to Conversational User Interfaces (CUIs). This progress in UI models indicate the goal of creating user interfaces that closely reflect human communications. Since voice has been the core of human interactions, it is also becoming the new way we interact with gadgets and mobile devices.