“Okay, Google! Book me a taxi from my place to Oxford street.” “Alexa, Order a large Veg Exotica from Nick’s Pizza.”
In the voice-first era, performing a web search, ordering food, playing music, setting alarms, getting real-time traffic updates doesn’t require tapping the screen. Thanks to the Voice User Interfaces (VUIs) that are offering intuitive modes to set human-machine communication.
The digital voice assistant market is projected to experience continued expansion in the coming years, with the number of voice assistants in use increasing from 3.25 billion in 2019 to around 8 billion by 2023.
The smart speaker market continues to grow, with global shipments tripling from 3.9 million units. These speakers, integrated with virtual assistants like Alexa, Siri, Cortana is enabling users to perform tasks like checking the weather, asking to turn off the lights or play favorite music, set reminders, and a lot more with voice instructions.
In this digital age, voice assistant technologies are constantly evolving at an exponential rate across the world. According to research by IDC, the worldwide market of voice-enabled devices is expected to grow at a 12% CAGR from 2018-2022.
The rapid development and growth of Artificial Intelligence, NLP (Natural Language Processing) and Machine Learning has empowered voice technology. With voice assistants entering our everyday lives at a blistering speed, they are making major waves in the hospitality landscape. Tech leaders such as Google, Amazon, Microsoft have upgraded their amazing and interactive voice assistants in a way to enhance guest experiences.
Hospitality industry relies heavily on the front line service delivery staff. And that’s why it is more prone to human errors. A small mistake in placing a zero in the customer’s bill, miscommunication in noting down the customer preferences, etc. can lead to loss of money as well as customer satisfaction.
The evolution of User Interfaces has been amazing. From Command Line Interface (CLI) to Graphical User Interface (GUI) to the new era of Voice-enabled User Interface, there is a paradigm shift in how users interact with a system (or vice versa).
Hospitality experiences that are personalized and memorable are at the heart of hotels. With the launch of Alexa for the hospitality industry, it is possible to create immersive experiences that can delight the guests and also improve operations & team productivity within the hotel.
In this digital age, businesses cannot do without technology. Almost every industry, including hospitality, is leveraging the best of technology to attract, engage, and retain customers.
In an Oracle hospitality survey, 2/3rd of U.S. guests said it is extremely important for hotels to continue investing in technology to enhance the guest experience.