The Rise of Voice User Interface (VUI)

By Archna Oberoi on Nov 13, 2019 5:46:52 PM

“Okay, Google! Book me a taxi from my place to Oxford street.” “Alexa, Order a large Veg Exotica from Nick’s Pizza.”

In the voice-first era, performing a web search, ordering food, playing music, setting alarms, getting real-time traffic updates doesn’t require tapping the screen. Thanks to the Voice User Interfaces (VUIs) that are offering intuitive modes to set human-machine communication. 

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How Voice-Enabled Solutions are Amplifying the Customer Experience

By Archna Oberoi on Jun 19, 2019 5:38:21 PM

The digital voice assistant market is projected to experience continued expansion in the coming years, with the number of voice assistants in use increasing from 3.25 billion in 2019 to around 8 billion by 2023.

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7 Interesting Use Cases of Voice Assistants in Healthcare

By Archna Oberoi on Apr 22, 2019 1:30:53 PM

The smart speaker market continues to grow, with global shipments tripling from 3.9 million units. These speakers, integrated with virtual assistants like Alexa, Siri, Cortana is enabling users to perform tasks like checking the weather, asking to turn off the lights or play favorite music, set reminders, and a lot more with voice instructions.

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[Ebook] Alexa for Hotels: A New Personal Assistant to Wow Your Hotel Guests

By Monisha Singh Gurwani on Mar 28, 2019 10:30:00 AM

In this digital age, voice assistant technologies are constantly evolving at an exponential rate across the world. According to research by IDC, the worldwide market of voice-enabled devices is expected to grow at a 12% CAGR from 2018-2022.

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5 Amazing Ways Voice Assistants can Benefit the Hospitality Industry

By Monisha Singh Gurwani on Feb 26, 2019 4:41:23 PM

The rapid development and growth of Artificial Intelligence, NLP (Natural Language Processing) and Machine Learning has empowered voice technology. With voice assistants entering our everyday lives at a blistering speed, they are making major waves in the hospitality landscape. Tech leaders such as Google, Amazon, Microsoft have upgraded their amazing and interactive voice assistants in a way to enhance guest experiences.

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Why Connecting with Your Guests via Chatbots is a Good Idea?

By M. Anas on Feb 20, 2019 2:17:22 PM

Hospitality industry relies heavily on the front line service delivery staff. And that’s why it is more prone to human errors. A small mistake in placing a zero in the customer’s bill, miscommunication in noting down the customer preferences, etc. can lead to loss of money as well as customer satisfaction.  

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Introducing Amazon Alexa Skills and its Use Cases

By Archna Oberoi on Jan 9, 2019 6:38:30 PM

The evolution of User Interfaces has been amazing. From Command Line Interface (CLI) to Graphical User Interface (GUI) to the new era of Voice-enabled User Interface, there is a paradigm shift in how users interact with a system (or vice versa).

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How Amazon Alexa Integration can Impact your Hotel KPIs

By Archna Oberoi on Dec 31, 2018 4:22:00 PM

Hospitality experiences that are personalized and memorable are at the heart of hotels. With the launch of Alexa for the hospitality industry, it is possible to create immersive experiences that can delight the guests and also improve operations & team productivity within the hotel.

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Amazon Alexa: The New Game Changer in Hospitality Industry

By Archna Oberoi on Dec 25, 2018 4:41:00 PM

In this digital age, businesses cannot do without technology. Almost every industry, including hospitality, is leveraging the best of technology to attract, engage, and retain customers.

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5 Technology Trends Revolutionizing the Hospitality Industry

By Archna Oberoi on Dec 18, 2018 6:58:00 PM

In an Oracle hospitality survey, 2/3rd of U.S. guests said it is extremely important for hotels to continue investing in technology to enhance the guest experience.

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