The world health pandemic, COVID-19 has incapacitated businesses by impacting their productivity as well as overall economic growth. It has immobilized their employees, making them work remotely. COVID-19 has also presented the greatest career challenge to the CIOs, i.e. ensuring business continuity by taking care of data availability, employee engagement, and enabling business operations in the time of crisis.
The use cases of Instant Messaging (IM) apps are no more limited to sharing short text messages. IM apps today are facilitating users to share files, video chat, clickable hyperlinks, create conversation backup etc. Alongside some exclusive features and functionalities, these apps are backed with some essential security features that is helping them to enter into the business world as well.
There has been a tremendous hike in the number of mobile device users, globally. The smartphone penetration rates are increasing, with over 36% of world’s population projected to use a smartphone by 2018. Moreover, iPads and tablets are retaining a great market share as well.