Salesforce Health Cloud and EMR Integration: Everything You Need to Know

By Devi Singh on Nov 25, 2020 4:04:01 PM

So, how does Salesforce Health cloud work with EMR data? 

Salesforce Health cloud provides a 360-degree view of a patient’s history to the practitioners and other stakeholders in the healthcare industry.

Topics: CloudOps
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Service Cloud Voice by Salesforce: The future of contact centers

By Devi Singh on Nov 18, 2020 4:32:46 PM

According to a 2019 report by the State of Service, about 93% of customers still prefer service via phone. Undoubtedly, phone calls are a clear winner in customer service. 

Even in the digital age with several channels of communication at disposal, customers still choose to call to resolve their issues.

Topics: CloudOps
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Salesforce Workflow Vs Process Builder: Which one to use?

By Devi Singh on Nov 11, 2020 4:31:06 PM

Workflow and Process Builder are Salesforce business process automation tools. 

While Workflow has been there for a while, Process Builder is a newer and more powerful tool capable of more complex tasks.

Topics: CloudOps
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7 Reasons Why You Should Switch to Salesforce Lightning right now

By Devi Singh on Nov 4, 2020 3:11:29 PM

One of the smartest and most intelligent Customer Relationship Management (CRM) applications available right now is Salesforce Lightning. From enhancing the efficiency and productivity of sales reps to changing the way businesses sell – Lightning is the game-changer.

Topics: CloudOps
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How a cloud-based HCM software can boost the operational efficiency of your HR department

By Devi Singh on Oct 28, 2020 2:51:52 PM

In the past few years, we have seen an explosion in cloud-based software for all business needs. Companies like Salesforce provided incredible value to their customers through their cloud software and Software as a Service (SaaS) model.

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All About AWS Outposts and its Benefits

By M. Anas on Oct 22, 2020 3:49:57 PM

If you are dealing with a mammoth amount of data and need latency-free operations, AWS Outposts can fulfill most of your needs. It is one of the fastest-growing innovations and complements the implementation of emerging technologies like A.I. and machine learning.

Topics: CloudOps
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Salesforce Sales Cloud vs Service Cloud: All you need to know

By Devi Singh on Oct 21, 2020 12:52:24 PM

While it might seem difficult to decide between the Sales Cloud and Service cloud, taking a deeper look at the features offered by each of them will help you pick the product that best suits your needs.

Topics: CloudOps
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Salesforce Marketing Cloud – Features, Benefits, Pricing

By Devi Singh on Oct 21, 2020 12:34:32 PM

A good Customer Relationship Management (CRM) system can take your business to new heights. 

And as per research by Gartner, the Worldwide customer experience and relationship management software market grew by 15.6 percent in 2018.

Topics: CloudOps
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Rackspace to AWS: Why and How to Make the Shift?

By M. Anas on Oct 1, 2020 3:28:54 PM

Rackspace and Amazon Web Services (AWS) are the two most popular cloud hosting companies. Rackspace, founded in 1998, offers computing services such as virtual servers, cloud storage, and managed services. AWS came into existence much later in 2006 with services such as infrastructure facilities, server-less computing, and hosted Kubernetes to offer. 

Topics: CloudOps
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What is NoOps and Why it is the Future of the IT Industry

By Devi Singh on Sep 15, 2020 5:09:39 PM

The current trend of the IT industry is based on the principle of automation. This isn’t just hype because the marvelous effects of automating various tasks are widely known by now. Planning out the budget effectively and reducing maintenance costs are some of the deemed automation outcomes. 

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