According to a 2019 report by the State of Service, about 93% of customers still prefer service via phone. Undoubtedly, phone calls are a clear winner in customer service.
Even in the digital age with several channels of communication at disposal, customers still choose to call to resolve their issues.
What do employees look for the most while hunting for a job? Flexibility!
As per statistics, the US saw a 159% growth in the number of remote workers in the last 12 years. With more employees choosing to go remote, working from home is not a mere incentive but a necessity.
Before ATS and HRIS integration, let’s look at what is what.
While HRIS is targeted towards current employees, ATS is meant for candidates who may become employees. So it might seem obvious that these two systems should exist independently from each other.
Workflow and Process Builder are Salesforce business process automation tools.
While Workflow has been there for a while, Process Builder is a newer and more powerful tool capable of more complex tasks.
The health industry has benefitted exponentially since the introduction of Electronic Health Records (EHR). Of course, the actual boon was seen in the patient care and treatment but EHR use doesn’t stop at just that.
The right Applicant Tracking System or ATS can be unimaginably beneficial to your HR department. It eases the hiring process thereby saving your time and improving overall efficiency.
The term integration is used so many times in so many ways that sometimes it loses its original essence.
What is integration after all? It’s nothing but a solution for effective data syncing. It’s making sure that information is available wherever and whenever it’s required. HRIS integration means connecting and sharing data among different HR functions such as recruitment, payroll, and performance.
One of the smartest and most intelligent Customer Relationship Management (CRM) applications available right now is Salesforce Lightning. From enhancing the efficiency and productivity of sales reps to changing the way businesses sell – Lightning is the game-changer.
When you encounter the term Human Capital Management (HCM) you probably think it is just another offshoot of HR software but HCM has a gamut of advantages that makes it a must for your organization.
Your organization probably keeps paper files, uses multiple Excel sheets or a combination of both to manage various HR-related information. It can be time-consuming and difficult even for a small organization. As time progresses and your organization scales up, such a system would almost be unmanageable.