Software Engineering Insights

Technology is the key component to optimize and transform public services today. Government & public sector CIOs are using modern technologies to digitally transform the way public goods and services are rendered, maintained, and improved.

We usually come across websites and apps that have a poor usability quotient. This is acknowledged through gaps in the UI/UX, such as font size, improper navigation, lightening or color contrast issues, incompatibility with a certain user agent, etc.

Whatsapp is the most popular messaging platforms with 1.6 billion active users monthly. Extending its real-time communication services to the next level, Whatsapp is enabling businesses to have seamless, secure interaction with customers.

The IT Operations team capture, analyze, and act upon large volumes of data. To prevent, identify, and resolve the high-severity outages associated with this data, businesses these days are turning to Artificial Intelligence for IT Operations (AIOps). 

Online shoppers who view demo videos are 2x more likely to purchase a product. Videos are certainly one of the most sellable contents online and marketers are making the most of it. 

Chatbots have been the most followed trend. These mini software programs that mimic human conversation are appreciated for sorting a number of tasks for businesses and as well as their customers. That is why it is predicted that by 2020, 25% of the customer service operations will be managed by virtual customer assistants, such as chatbots.

Just like a watch, which is powered by numerous gears working together to show time, such is the success behind an eCommerce platform. Various vital services such as customer care, payments, tech support, logistics, marketing, etc. working simultaneously in sync builds up to the success of that eCommerce platform. 

According to Deloitte, “RPA continues to meet and exceed expectations across multiple dimensions including improved compliance (92%), improved quality/accuracy (90%), improved productivity (86%) and cost reduction (59%).” RPA is being used in many ways across multiple business sectors such as banking, retail, transportation, government and so on. RPA has advanced considerably in the last couple of years and is expected to manage customer-oriented processes along with internal processes, in the coming years.

According to Gartner, “The Robotic Process Automation software market will grow by 41% year over year to 2020”. The big tech companies like Google, Amazon, Apple and Microsoft are investing heavily into machine learning and RPA. Thus, for the last couple of years, robotic process automation has been deployed extensively across many industries such as retail, utilities, finance, government etc. Despite of this growth, RPA is still shrouded with many myths around its potential and working. But before busting these myths, let’s first understand-