Software Engineering Insights

It is not long when Blockchain was a buzz word and every business out there was rushing to hire resources for Ethereum development (Ethereum being one of the most popular Blockchains). But with time, the people and industry have matured, and now businesses emphasis on getting comprehensive Blockchain consulting services first before deciding to invest in the solution development.

The rapid development and growth of Artificial Intelligence, NLP (Natural Language Processing) and Machine Learning has empowered voice technology. With voice assistants entering our everyday lives at a blistering speed, they are making major waves in the hospitality landscape. Tech leaders such as Google, Amazon, Microsoft have upgraded their amazing and interactive voice assistants in a way to enhance guest experiences.

Hospitality industry relies heavily on the front line service delivery staff. And that’s why it is more prone to human errors. A small mistake in placing a zero in the customer’s bill, miscommunication in noting down the customer preferences, etc. can lead to loss of money as well as customer satisfaction.  

Taking a look back in 2018, there have been significant technological advances in the IT industry. Software technologies such as Blockchain, IoT, AI etc. have remained a hot topic in the past couple of years. However, these technologies are still evolving with much better use cases in 2019. According to a report by Gartner, the software industry is forecasted to experience an 8.3 percent growth in 2019.

Today, brands cannot go without videos in their content marketing strategy. It is one of the quintessential approaches to engage customers and improve conversion rate. In fact, 90% of customers say videos help them make buying decisions.

By 2019, 20% of brands will abandon their mobile apps and invest to build a presence in customer messaging apps, such as Facebook Messenger and WeChat, to reach customers where they spend a high percentage of their time. - Predicts Gartner

The cloud-native approach to software development has brought a paradigm shift to how applications scale and self-manage themselves, as the demand surge.

As more customers engage in digital channels, businesses are implementing chatbots or virtual customer assistants (VCAs) for handling customer requests on websites, mobile apps, consumer messaging apps, and social networks.

In Healthcare Industry, a lot of information exchanges happen between hospitals, doctors, clinics, pathology labs, blood banks, equipment manufacturers, and patients. Since the nature of the information is very confidential and personal, ensuring security of the data is of top most priority. At the same time, the information can’t be locked away in silos since ease of accessing this information is crucial to the functioning of an establishment providing healthcare services.

According to a 2017 report by the World Bank and WHO, almost half of the world population can’t access basic healthcare services. The report further highlights that there is an inconsistency in the availability and affordability of healthcare services even in the developed world. For example, in America, a study conducted at Harvard Medical School and Cambridge Health Alliance founded that uninsured, working-age Americans have a 40 percent higher risk of death.