Software Engineering Insights

According to Gartner, “The Robotic Process Automation software market will grow by 41% year over year to 2020”. The big tech companies like Google, Amazon, Apple and Microsoft are investing heavily into machine learning and RPA. Thus, for the last couple of years, robotic process automation has been deployed extensively across many industries such as retail, utilities, finance, government etc. Despite of this growth, RPA is still shrouded with many myths around its potential and working. But before busting these myths, let’s first understand-

Before the concept of crowdfunding, the only way for the early stage startups and founders with new ideas was to approach angel investors to get seed funding or go for VC (Venture Capital). On the other hand, established businesses opt for IPO (Initial Public Offering) to raise a huge amount of capital.

It is not long when Blockchain was a buzz word and every business out there was rushing to hire resources for Ethereum development (Ethereum being one of the most popular Blockchains). But with time, the people and industry have matured, and now businesses emphasis on getting comprehensive Blockchain consulting services first before deciding to invest in the solution development.

The rapid development and growth of Artificial Intelligence, NLP (Natural Language Processing) and Machine Learning has empowered voice technology. With voice assistants entering our everyday lives at a blistering speed, they are making major waves in the hospitality landscape. Tech leaders such as Google, Amazon, Microsoft have upgraded their amazing and interactive voice assistants in a way to enhance guest experiences.

Hospitality industry relies heavily on the front line service delivery staff. And that’s why it is more prone to human errors. A small mistake in placing a zero in the customer’s bill, miscommunication in noting down the customer preferences, etc. can lead to loss of money as well as customer satisfaction.  

Taking a look back in 2018, there have been significant technological advances in the IT industry. Software technologies such as Blockchain, IoT, AI etc. have remained a hot topic in the past couple of years. However, these technologies are still evolving with much better use cases in 2019. According to a report by Gartner, the software industry is forecasted to experience an 8.3 percent growth in 2019.

Today, brands cannot go without videos in their content marketing strategy. It is one of the quintessential approaches to engage customers and improve conversion rate. In fact, 90% of customers say videos help them make buying decisions.

By 2019, 20% of brands will abandon their mobile apps and invest to build a presence in customer messaging apps, such as Facebook Messenger and WeChat, to reach customers where they spend a high percentage of their time. - Predicts Gartner

The cloud-native approach to software development has brought a paradigm shift to how applications scale and self-manage themselves, as the demand surge.

As more customers engage in digital channels, businesses are implementing chatbots or virtual customer assistants (VCAs) for handling customer requests on websites, mobile apps, consumer messaging apps, and social networks.