Hospitality industry relies heavily on the front line service delivery staff. And that’s why it is more prone to human errors. A small mistake in placing a zero in the customer’s bill, miscommunication in noting down the customer preferences, etc. can lead to loss of money as well as customer satisfaction.
The evolution of User Interfaces has been amazing. From Command Line Interface (CLI) to Graphical User Interface (GUI) to the new era of Voice-enabled User Interface, there is a paradigm shift in how users interact with a system (or vice versa).
Hospitality experiences that are personalized and memorable are at the heart of hotels. With the launch of Alexa for the hospitality industry, it is possible to create immersive experiences that can delight the guests and also improve operations & team productivity within the hotel.
In this digital age, businesses cannot do without technology. Almost every industry, including hospitality, is leveraging the best of technology to attract, engage, and retain customers.
In an Oracle hospitality survey, 2/3rd of U.S. guests said it is extremely important for hotels to continue investing in technology to enhance the guest experience.