By 2020, 85% of the consumer interactions will be supported without human interaction, predicts Gartner.
Today, chatbots are smartly handling the biggest problem of every industry, i.e. providing 100% customer assistance. Healthcare, finance, insurance, e-Commerce, logistics, sports, entertainment, leisure, travel, and almost every other industry is leveraging the pros of chatbot. While a lot of companies are already reaping the benefits of automated convo system, many are still contemplating over its adoption.
