Software Engineering Insights

Generative Artificial Intelligence (AI) has revolutionized the way businesses interact with their customers, and Salesforce is no exception. As one of the world's leading CRM platforms, Salesforce has been leveraging generative AI technology to enhance its features and capabilities.

Enterprise software systems that help manage the workflows of large-scale organizations need Site Reliability Engineering (SRE) for ensuring their availability, resilience, and of course, their reliability. SRE involves monitoring the software system's performance and performing code fixes whenever problems arise. So, it is no surprise that observability is a crucial aspect of SRE and requires apt methodologies and automation tools to enforce.

With the growing need to understand customer needs and preferences, organizations are increasingly relying on CRM data to improve their sales and marketing strategies, manage customer interactions, and gain a competitive edge.

ChatGPT, the conversational Artificial Intelligence (AI) developed by OpenAI and backed by Microsoft, has taken several industries by storm. A number of AI solutions are set to change how businesses function and ChatGPT is expected to rule the roost for the next decade or so. Whether engaging the customer in new ways, enhancing workflows, or assisting with coding, the potential applications of ChatGPT are endless.

The integration of digital technology has become an integral part of every industry, whether it is for conducting business, medical implementations, or customer engagement. When it comes to medicine, EHR (Electronic Health Record) systems have become the backbone of healthcare organizations.  The implementation of EHR systems is now no longer seen as a luxury but a necessity for those looking to tap into the digital health space.

The heightening investment in the retail industry has been increasing the size of the convenience stores market in recent years. Leading the growth spurt is the 7-Eleven chain of 70,000 convenience stores spread across 17 countries in the Asia Pacific and Atlantic markets. The convenience store giant has been leveraging data analytics through a variety of approaches that ensure steady growth and proper convenience for its customers.

With the advent of Artificial Intelligence (AI), businesses have dramatically changed their operations and processes. As AI applications and tools have developed, businesses have been able to make more informed decisions and automate repetitive tasks, resulting in more efficient and effective operations. One of the most advanced AI algorithms that have gained prominence across various industries is Generative AI.

Having a robust sales strategy is the key to the success of every business. Therefore, in order to maximize the sales teams’ success, organizations have become increasingly dependent on their sales operations.

Conversational Artificial Intelligence (AI) is unarguably the most talked about subdomain of AI today. While ChatGPT's introduction by Microsoft in November last year shifted the world's attention to AI more than ever before, the discussion is further being ignited with Google's answer to it, termed Bard.

Conversational Artificial Intelligence (AI) has been making waves in the technology industry, especially with the introduction of Microsoft's ChatGPT. However, this chatbot has now found stiff competition with the announcement of a new rival that has been developed by Google, known as Google Bard. The next few months will witness how Bard will fare against ChatGPT in producing optimized, relevant results to all kinds of user queries.