Chatbots are one of the most versatile tools that businesses (irrespective of the industry) are using. They are enhancing customer support & services, process transactions, place orders, recommend new products, provide price alerts, share insightful information, book appointments, and more.
Chatbot Development: 5 Essential Elements of a Business Chatbot
Topics:
Customer Experience
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eCommerce360: Disruptive Tech Solutions for eCommerce Business to Thrive
Running an eCommerce store is difficult. With new products, apps, and websites launching now & then, it is challenging for business owners to keep up with the market competition. Amidst, what can help to stay ahead of the others is a customer with brand loyalty. But winning such a customer is the real pain of marketers.
Topics:
Digital Commerce
Customer Experience
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Multilingual Chat: Overcome Language Barriers for a Hassle Free Customer Support
“We see our customers as invited guests to the party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos, CEO of Amazon
Whether a startup or a fortune 500 company like Amazon, businesses understand that customers and their satisfaction is the prime contributors to their success. That is why, businesses are investing in customer service that’s quick, interactive, and responsive.