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Software Engineering Insights

Why Are HCAHPS Scores Essential  For HealthTech?

By Allen Victor on Oct 12, 2022 4:30:00 PM

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The healthcare systems market has witnessed a large-scale shift towards more patient-centered care models in the recent past. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is one of the most reliable ways to measure patient satisfaction which can help digital patient-facing and patient-monitoring doctors' apps meet leading market standards.

Topics: Healthcare Software Development
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How To Implement Customer Personalization With Salesforce Experience Cloud

By Allen Victor on Oct 11, 2022 1:57:52 PM

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Personalized customer experiences are increasingly in demand. Brands must develop relationships with consumers and deliver experiences that go above and beyond and that is where Salesforce can help. To manage the whole customer journey, Salesforce Experience Cloud supports the development of interconnected and personalized digital experiences.

Topics: Salesforce
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Pros And Cons Of Using The TensorFlow ML Platform

By Allen Victor on Oct 7, 2022 5:28:11 PM

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The rapid rise of Artificial Intelligence (AI) and Machine Learning (ML) technologies has led to the growing adoption of TensorFlow, an end-to-end ML platform. TensorFlow enables AI developers to accelerate ML tasks at every step of the workflow but also has certain shortcomings and understanding both sides is very essential to fully leverage this platform. 

Topics: Artificial Intelligence
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How To Prepare The Sentiment Analysis Process

By Allen Victor on Oct 4, 2022 5:15:00 PM

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An essential component of textual and verbal data is context and understanding the context requires some amount of sentiment analysis. To comprehend and categorize subjective feelings from communications data, Natural Language Processing (NLP) and Machine Learning (ML) methods have been used in the past. Sentiment analysis is frequently used in professional settings to comprehend customer evaluations, identify email spam, etc.

Topics: Artificial Intelligence
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What Is Semantic Segmentation In Deep Learning?

By Allen Victor on Oct 3, 2022 5:45:00 PM

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The domain of Artificial Learning (AI) known as Deep Learning (DL) is fast gaining acceptance as a go-to technology for a number of use cases. When it comes to use cases where image data makes up most of the input fed to a system, a DL technique known as semantic segmentation offers accurate implementation outcomes. 

Topics: Artificial Intelligence
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Key Marketing Metrics for CMOs using Salesforce Marketing Cloud

By Archna Oberoi on Sep 28, 2022 11:49:15 AM

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More than ever, marketers realize the importance of tracking metrics to measure the performance of their campaigns. These values give an idea of how aligned the marketing efforts are with the business goals, be it customer experience, acquisition, lifetime value, or brand awareness. 

Topics: Salesforce
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Busting The Top 5 Myths About Customer Journey Mapping

By Allen Victor on Sep 27, 2022 4:24:28 PM

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There are a variety of routes a customer may take to get to the service or product offered by your organization. As a customer embarks on this journey, a sales representative has the task of finding instances to interact with them and find insights about their likes and preferences. An effective customer journey map can give you these insights promptly to forecast your customer's path to your organization.

Topics: Customer Experience Salesforce
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What Is A Recommendation Engine And How Does It Work?

By Allen Victor on Sep 21, 2022 4:22:16 PM

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Custom user services are at the core of the success stories of a majority of internet companies like Netflix, Facebook, and Amazon today. This is why online platforms vying to stay at the pinnacle of their respective sectors need to build effective recommendation systems or recommendation engines.

Topics: Customer Experience
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The Role of Telehealth in Chronic Care Management

By Nikita Sachdeva on Sep 20, 2022 5:00:00 PM

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During the COVID-19 pandemic, we have seen intense pressure on the healthcare management sphere. The chaos that the pandemic brought resulted in many challenges for the healthcare system. Therefore, healthcare providers had no choice but to adjust their methods. Instead of in-person services, remote healthcare delivery was adopted to avoid transmission.

Topics: Healthcare Digital Transformation
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Sales Funnel Optimization In Salesforce: How To Nurture Leads Into Customers

By Allen Victor on Sep 20, 2022 1:30:00 PM

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For all types of businesses, be it storefront establishments or online retailers, generating buyer interest is not enough. You need to develop a robust sales funnel to attract visitors first and then ultimately convert them to loyal customers who provide repeat business. There is a series of thought processes that customers go through before they buy a product or avail of a service which constitute a sales funnel.

Topics: Salesforce
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