Software Engineering Insights

Discussions about the future of cloud implementation always involve the building and operating of DevOps platforms in cloud-native environments, which is also known as CloudOps. However, the proper know-how to fully grasp the long-term impact, challenges, and solutions of this technology are quite limited in the software industry.

Efficient customer communication is the basis for gaining the trust of a loyal customer base for any business. While data science-backed approaches in customer service and retention have massive benefits, attention must be paid to the quality of customer communication. Cloud-based solutions and AI must be leveraged for more promising customer communications.

An overwhelming number of leading banking organizations have been adopting conversational AI to improve customer service and end-user experience. This has been especially evident in the retail banking sector where there is no shortage of competitors. Valuable customer analytics and 24/7 support are some of the benefits that conversational AI offers.

Organizations depend heavily on customer data for predicting sales trends and coming up with strategies for successful sales campaigns. Maintaining healthy customer data is a high-priority requirement for a flawless revenue stream for any company. Customer data is arguably one of the most valuable global resources today.

Traditional financial institutions still rely on manual tracking when it comes to the vendor management component of their workflow. They make use of spreadsheets, email, and shared files on online drives instead of a dedicated vendor management platform. A common misconception in the financial industry is that investing in a Vendor Management System (VMS) is more expensive than manual processes.

Chief revenue officers of big brands often are tasked with finding the right balance between short-term revenue pursuits and long-term brand equity building. The emergence of advanced marketing analytics and Big Data is making this job much more challenging. As data is becoming more voluminous and yet more precise, what are the challenges it poses to brand equity?

Most industries advancing their digital transformation are increasingly relying on Quality Assurance (QA) and testing. The banking sector is taking a cue from several industries' digital roadmaps to maximize their prosperity from technology adoption. At the end of the day, quality-assured digital banking services help meet the expectations of technologically equipped customers.

Today's tech-savvy patients are using smartphone apps to access their medical records, view lab results, and scheduling doctor's appointments. There is an ever-increasing onslaught of users on such apps. Therefore, several healthcare providers are turning to data analytics in the cloud to better manage activity on patient-side apps.

For the FinTech sector, the pandemic-riddled 2020 and 2021 had been majorly about handling the many hurdles of digital transformation. 2022 is looking like the year when businesses will stabilize and get back to business as usual after swapping their systems to digital platforms. 

Healthcare platforms are under constant threat from cyberattacks, putting patient safety at risk. This is why C-suite stakeholders, Chief Information Officers (CIO), and senior leaders of healthcare outfits need to stop viewing cybersecurity as a purely technical issue. Patient information security, enterprise integrity, and strategic priorities are all reliant on cybersecurity.