Hospitality industry relies heavily on the front line service delivery staff. And that’s why it is more prone to human errors. A small mistake in placing a zero in the customer’s bill, miscommunication in noting down the customer preferences, etc. can lead to loss of money as well as customer satisfaction.
In Healthcare Industry, a lot of information exchanges happen between hospitals, doctors, clinics, pathology labs, blood banks, equipment manufacturers, and patients. Since the nature of the information is very confidential and personal, ensuring security of the data is of top most priority. At the same time, the information can’t be locked away in silos since ease of accessing this information is crucial to the functioning of an establishment providing healthcare services.
According to a 2017 report by the World Bank and WHO, almost half of the world population can’t access basic healthcare services. The report further highlights that there is an inconsistency in the availability and affordability of healthcare services even in the developed world. For example, in America, a study conducted at Harvard Medical School and Cambridge Health Alliance founded that uninsured, working-age Americans have a 40 percent higher risk of death.
Human care and technology play a key role in the Healthcare Industry. While technology can’t replace the human touch and emotions, which is the soul of this industry, it can surely help in eliminating the limitations of human capabilities.