Robotic Process Automation (RPA) is making waves for introducing significant improvements in tasks, operations, and processes. While RPA technology brings tons of benefits for the businesses to improve efficiency and ROI, it is important to realize its best use cases to make the most out of it. For example, RPA can be used to automate a number of business operations but which activity to start with and how to proceed is critical when defining RPA roadmap.
What does automating processes mean for a business? What kind of processes should be automated first? The later segment shares some factors that must be considered to prioritize tasks for automation.
1. Is there an Employee Involvement?
There are a number of operations that are employee dependent, time-consuming, repetitive, and menial. This may include claim processing, data entry, data migration, etc. When such tasks are automated, they help in quicker execution and are less prone to error.
Other than this, there are employees who dedicate their time in ensuring that these tasks are properly executed. When the tasks are automated with RPA, these employees can focus on more productive and meaningful tasks such as improving customer experience.
2. What’s the Level of Complexity?
RPA holds the potential of automating almost tasks at different complexity levels. This may be as simple as updating employee attendance to as complex as fraud detection while payments. Here, the complexity of a process can be defined by the number of applications involved, frequency of human intervention, steps required to complete a task, etc.
While it is more profitable for businesses to automate complex tasks, it is advisable to get started with the simpler ones. Reason being, starting with simple tasks helps to understand the ins and outs of RPA and makes the transition to complex processes even more seamless.
3. What’s the Volume of the Operations?
Online businesses such as eCommerce platforms, service providers don’t receive requests, orders, queries, complaints at a defined time or days. This is a continuous process and most of the times have human involvement to tackle customer issues. While humans can’t be available to handle the customers all the time, RPA software robots can. When defining what tasks need automation, the tasks with high customer engagement an volume must be considered.
4. Is there a Standardization Involved?
Robotic Process Automation is best suited for tasks that are stable, standardized, rule-based, and data-driven. If the list of tasks to be automated have these properties, then automating them is a great idea.
5. Can it be Outsourced?
A number of business activities cannot be outsourced. Example, accounts and finance. For tasks that involve compliance, regulation, and security, it is better to automate than outsource.
What Process does your Business Need to Automate?
Depending upon the parameters shred above, you can decide what tasks, operations, or processes does your business needs to automate. However, if you still need help to figure out what needs to be automated to improve efficiency, then schedule a 30-minute free consultation with our RPA experts.