Chatbots are one of the most versatile tools that businesses (irrespective of the industry) are using. They are enhancing customer support & services, process transactions, place orders, recommend new products, provide price alerts, share insightful information, book appointments, and more.
In the age of digitization, data has become the real driver of businesses. The data, collected from different sources is turned into information and further into an insight that helps businesses to thrive. But, as the data flows through multiple sources, it is difficult for the traditional, relational database to handle it.
GrubHub, AirBnB, Uber, Spotify, Zillow, Doordash. These are a few examples of successful businesses that have one thing in common- a creative software application. Today, it is hard to think of a business that goes without a software application. That is why, software development is a billion-dollar market, projected to reach $507B by 2020.
Running an eCommerce store is difficult. With new products, apps, and websites launching now & then, it is challenging for business owners to keep up with the market competition. Amidst, what can help to stay ahead of the others is a customer with brand loyalty. But winning such a customer is the real pain of marketers.
Digital transformation is the catchword these days. Amid the rising competition and market demand, it is critical for businesses to maintain agility. Thus, there is a shift from on-premises infrastructure to cloud for optimizing operational cost, build scalable solutions, improve disaster recovery & high availability, follow compliances, and more.
The microservices architecture is gaining traction for breaking down the limitations of monolithic backends. Fault isolation, technology independence, continuous development & deployment, easy scaling are some of the significant benefits that microservices brings in.
The total installed base of the Internet of Things (IoT) connected devices is over 6 billion in the year 2019. With so many connected devices existing already, it's becoming a challenge to process an enormous amount of data generated by these devices.
The healthcare industry is adopting technology for prevention, diagnosis, and treatment. Artificial Intelligence (AI), Blockchain, Internet of Things (IoT), Robotic Process Automation (RPA) are some of the technologies that are making waves in the healthIT sector, enabling stakeholders to refine the quality of health.
DevOps is a buzzword in the software development industry. There is increased adoption of DevOps culture for simplifying and automating the SDLC cycle.
While DevOps practices are applicable at each stage of software development, continuous integration (CI) and continuous deployment (CD) are considered as the crux of it. These practices enable the development and operations team to coordinate, ensuring that frequent product releases and changes are committed to the production.
“We see our customers as invited guests to the party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos, CEO of Amazon
Whether a startup or a fortune 500 company like Amazon, businesses understand that customers and their satisfaction is the prime contributors to their success. That is why, businesses are investing in customer service that’s quick, interactive, and responsive.