Software Technology Insights - Learn, Develop, Grow

Human care and technology play a key role in the Healthcare Industry. While technology can’t replace the human touch and emotions, which is the soul of this industry, it can surely help in eliminating the limitations of human capabilities.

“We see our customers as guests to the party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos, CEO of Amazon

Face recognization is one of the widely adopted use cases of Artificial Intelligence (AI). From mobile biometrics to social media apps, face and image recognization are used for enhanced user experience.  

25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, according to Gartner.

The introduction of chatbots revolutionized customer and brand interaction. With the ability to mimic conversations and offer instant, digital connection, chatbots made their way into businesses like a wildfire. In fact, Gartner predicts that by 2021, more than 50% of enterprises will spend more annually on bots and chatbot creation than traditional mobile app development.

Businesses, irrespective of the industry are making the most out of chatbots. While chatbots act as a 24x7 customer service agent for one business, it may help another by providing data points to predict user behaviour. Thus, a chatbot programming, technology, and type depend a lot upon the customer base it is going to serve. The latter segment discusses different types of chatbots that can be developed to simplify the way businesses interact with customers.

Chatbots have revolutionized the way customers interact with businesses. According to HubSpot, “47% of consumers are open to buying items through a chatbot”. Thus, majority of organisations have joined the race of augmenting or building these virtual agents on their websites. 

Chatbots are renewing the way businesses interact with customers. By offering instant, on-demand assistance, chatbots are fostering engagement between brands and their customers.  

By 2019, 20 percent of brands will abandon their mobile apps. - Gartner | Click to Tweet

Hundreds of technologies debut every year to transform the conventional way doing things. While some of them run down, there are some that hold the potential to cause disruption and become a trend.

The term precision medicine may be relatively new for many, but the approach has been a significant part of the healthcare industry. Basically, the concept is to understand specific requirements and characteristics of an individual, before treating them with the custom medication.

Conversational platforms have introduced a paradigm shift in how humans interact with the digital world. For businesses, they are fostering a personal connection between users and the brand that’s ultimately adding value to the customer service.