In the massive influx of technologies, Artificial Intelligence (AI) has proven its potential with some disruptive solutions. With rapid unfolding of positive possibilities that AI can bring in, it has been revolutionizing the way businesses team up with technology, irrespective of the domain.
“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development." -Gartner
The digital landscape has changed remarkably over the past decade. Almost every business, irrespective of the industry is realizing the digitization benefits and embracing it as well. With this, digital data is generated, faster than ever. In fact, some of the industries are at a point where manual data analysis is a next to impossible job. This has driven the rise of Machine Learning (ML), which is the ability of machines to analyze big data and extract information, just like humans do.
Chatbots are revolutionizing the customer service space. These stand-alone conversational interfaces that utilizes messaging platforms or apps for conversation are predicted to change the quality and pace at which customer service is rendered. With this, chatbots are not just an innovational window for customers but also a way for businesses to save hundreds of dollars (with fast and automated response rate).
Natural Language Generation (NLG) is a subdivision of Artificial Intelligence (AI) that aims to reduce communicative gaps between machines and humans. The technology, typically accepts input in non-linguistic format and turn it into human understandable formats like reports, documents, text messages etc.
The accelerated market hype around Artificial Intelligence has made it a buzzword of almost every industry. Businesses, irrespective of their industry are interested to invest in the potential of AI to automate, assist, and augment various value-based tasks.
Technology is disrupting every industry, in the most significant way. And today, it is impossible to shrug off technology’s ability to let us live longer, healthier lives. From smart hospitals to surgical robots, we could see digital healthcare system transforming the patient care, pronouncedly.
The ever growing interest of businesses and the market hype for Artificial Intelligence (AI) is making it one of the predominant element of tech-industry. AI, essentially is a broad term that defines the ability of machines to exhibit human intelligence. While real-AI is a near future, the current AI technologies are still offering a level playing field to almost every industry today, including healthcare, manufacturing, transportation, and many others.
Artificial Intelligence (AI) remained the driving force of various industries in 2017. With so many tech giants and startups already delving into the AI ecosystem, it is expected to grow with better use cases in the year 2018. Considering the acceptance, development, and applications of AI, here we are with significant opportunities and perils that this ingenious technology will put forth in 2018.
“People-to-people conversations, people-to-digital assistants, people-to-bots and even digital assistants-to-bots. That’s the world you’re going to get to see in the years to come.” -Satya Nadella
Bots have become an imperative part of businesses. From rendering anytime support to augmenting human productivity, chatbots are giving businesses some sure reasons to have them as a part of customer service management.