“We see our customers as invited guests to the party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos, CEO of Amazon
Face recognization is one of the widely adopted use cases of Artificial Intelligence (AI). From mobile biometrics to social media apps, face and image recognization are used for enhanced user experience.
25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, according to Gartner.
In the post-app era, chatbots are taking over the traditional mobile apps with their ability to mimic conversations and offer instant, digital connections. In fact, Gartner predicts that by 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development.
Chatbots have revolutionized the way customers interact with businesses. According to HubSpot, “47% of consumers are open to buying items through a chatbot”. Thus, majority of organisations have joined the race of augmenting or building these virtual agents on their websites.
Chatbots are renewing the way businesses interact with customers. By offering instant, on-demand assistance, chatbots are fostering engagement between brands and their customers.
Hundreds of technologies debut every year to transform the conventional way doing things. While some of them run down, there are some that hold the potential to cause disruption and become a trend.
The term precision medicine may be relatively new for many, but the approach has been a significant part of the healthcare industry. Basically, the concept is to understand specific requirements and characteristics of an individual, before treating them with the custom medication.
Conversational platforms have introduced a paradigm shift in how humans interact with the digital world. For businesses, they are fostering a personal connection between users and the brand that’s ultimately adding value to the customer service.
In the massive influx of technologies, Artificial Intelligence (AI) has proven its potential with some disruptive solutions. With rapid unfolding of positive possibilities that AI can bring in, it has been revolutionizing the way businesses team up with technology, irrespective of the domain.