Software Engineering Insights

Have you observed a change in customer service with some of the large e-commerce stores lately? When we need help regarding an order, the customer service is handled by chatbots or AI instead of a human assistant. We even get a personalized recommendation on the website. When we want to return an order or report about it, an AI agent in retail service asks a few questions and resolves the issue right there in 30 seconds. 

Many companies struggle to make their AI initiatives work, despite investing heavily in high-end technologies and hiring top-tier talent, only to see no ROI delivered as expected. According to Gartner's prediction, 85% of AI implementations are likely to fail due to the absence of a solid data strategy.